handshake - Senior Researcher & Taxonomist (Contract)
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Requirements
• Experience: 3+ years of experience in UX Research, Information Architecture, Taxonomy, Applied Economics, Human Computer Interaction or a closely related field focusing on user behavior. • Research Expertise: Proven ability to independently design and run rigorous qualitative and quantitative research studies. • Taxonomy & Frameworks: Strong understanding of classification systems, hierarchical modeling, and frameworks like Jobs-to-be-Done (JTBD). Previous experience building taxonomies specifically for B2B software, HR tech, or professional tooling. • Statistical Literacy and Survey Science: Solid understanding of foundational statistics necessary for quantitative user research. You should be comfortable designing surveys and analyzing data to objectively rank and prioritize user tasks. • Tech-Forward Approach: Experience with, or a strong willingness to master, AI-moderated user research platforms to scale qualitative data collection. • Communication: Exceptional analytical and communication skills, with the ability to present complex architectural concepts to stakeholders simply and effectively. • Familiarity with advanced prioritization frameworks or willingness to develop your own framework. • Experience with advanced scripting techniques used for data analysis. • Bayesian statistics
Responsibilities
• Taxonomy Development: Design, build, and continuously refine a scalable taxonomy of jobs, sub-domains, distinct user tasks, tools, and data used across various job roles. • Mixed-Methods Research: Plan and execute both qualitative (interviews, observational studies) and quantitative (surveys, behavioral data analysis) user research to inform and validate the taxonomy. • AI-Moderated Research at Scale: Leverage AI-moderated user research tools to conduct, synthesize, and extract qualitative insights from large user cohorts efficiently. • Task Prioritization & Ranking: Apply basic statistical methods (e.g., MaxDiff, forced ranking, opportunity scoring, weighting, and imputation) to evaluate, rank, and prioritize tasks based on user importance, frequency, and current pain points. • Cross-Functional Collaboration: Partner with Product, Design, AI Research, Operations and Engineering to ensure the job and task taxonomy directly informs product strategy and feature development. • Insight Synthesis: Translate complex, multi-layered research data into clear, actionable frameworks, user models, and documentation.
Benefits
• Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel • Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions • Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders • Build a massive, fast-growing business with billions in revenue
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