docker - Senior Technical Account Manager (EMEA)
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts. • Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem. • Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical. • Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders. • Experience mentoring or leading a team of technical professionals. • Bonus: Experience building or contributing to a formal TAM program. • Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks. • Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms. • Meet your portfolio of customers and understand their environments, goals, and success metrics. • Build relationships with internal partners including Support, Product, and Sales. • Review existing customer documentation and success plans to identify initial opportunities for impact. • Take ownership of a customer portfolio and begin leading account engagements. • Conduct your first technical or executive business reviews with guidance from your manager. • Establish a cadence of customer check-ins, documenting key success milestones and adoption progress. • Identify at least one process or content improvement that can scale customer engagement or reduce friction. • Contribute to cross-functional discussions that connect customer insights with product feedback. • ONE-YEAR OUTLOOK • Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores. • Build executive relationships and serve as the customer’s voice within Docker. • Contribute to building the broader TAM engagement model through shared best practices and enablement resources. • Demonstrate impact through increased customer value realization, renewal success, and platform expansion. • Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement. • Docker does not offer visa sponsorship for this role.
Responsibilities
• Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives. • Act as the voice of the customer for the product and engineering teams, synthesizing and prioritizing feedback from multiple accounts to directly influence the Docker product roadmap. • Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance. • Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy. • Architect and execute complex adoption plans that address critical technical and business challenges. • Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership. • Mentor and guide junior TAMs, sharing best practices and contributing to the development of the broader Technical Account Management team.
Benefits
• Freedom & flexibility; fit your work around your life • Designated quarterly Whaleness Days plus end of year Whaleness break • Home office setup; we want you comfortable while you work • 16 weeks of paid Parental leave • Technology stipend equivalent to $100 net/month • PTO plan that encourages you to take time to do the things you enjoy • Training stipend for conferences, courses and classes • Equity; we are a growing start-up and want all employees to have a share in the success of the company • Medical benefits, retirement and holidays vary by country • Remote-first culture, with offices in Seattle and Paris • Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
No credit card. Takes 10 seconds.