MQ Referrals Only - Senior Production Support Engineer

• Experience in the card payments industry is strongly preferred; an understanding of Visa and Mastercard transaction flows, 3DS, PSD2, and Tokenisation will be helpful. • Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy and also be able to converse with both internal and external technical and non-technical stakeholders. • Enjoy working in a team environment. • 4+ years of experience in technical support, production support, or IT support for B2B customers. • Committed, flexible, and with demonstrated ability to maintain high levels of productivity with minimal supervision. • Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.) • Comfortable working within a Linux environment. • Intermediate SQL knowledge (MySQL or Postgres experience preferred) • Scriptwriting - Python, Ruby, Shell, etc. • Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamic, SumLogic, Grafana, Datadog, and New Relic. • The ability and desire to learn new technologies and tools. • Experience with Salesforce, Jira and Confluence • Experience in Relational Database • Experience working at a high-growth start-up • Recruiter for this role • Lou Devlin - Linkedin Profile (no agencies please!) • Typical Process • Typical Process • Application Submission • Recruiter video call • Hiring manager video call • Virtual “Onsite” consisting of 4-5, 45 min calls