moonpay - Customer Operations Analyst (India - Bengaluru, Karnataka; 6 month FTC)
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Responsibilities
• Provide timely, high-quality support to MoonPay customers and partners across multiple channels such as email and Slack. • Investigate customer issues, identify root causes, and resolve problems while ensuring a smooth and professional customer experience. • Meet performance KPIs including CSAT, QA scores, and productivity targets. • Accurately document customer interactions and case details within support tools and CRM systems. • Collaborate with internal teams to resolve escalations and operational issues impacting customers. • Identify recurring customer issues and share insights that help improve support workflows, documentation, and the overall customer experience.
Benefits
• 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay • 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards • 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. • 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) • 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours • 🩺 Private Healthcare benefits: To protect you and your loved ones • 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought • 📚 Annual training budget: We support your training journey every step of the way • 🪑 Home office setup allowance: Create the home office of your dreams • 👛 Remote working allowance: Those working fully remotely get a little extra for utilities • 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN • 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC • ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons • 🚀 Working in a disruptive and fast-growing company where excellence is rewarded • Commitment To Diversity
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