bluesight - Customer Success Manager
Requirements
• Bachelor’s degree or equivalent work experience • 3+ years of Customer Success, Account Management, or similar customer-facing role within a high-growth SaaS company • 3+ years of B2B Healthcare company experience in Account Management or Customer Success preferred • Core Competencies: • This position is open to applicants in the continental United States.
Responsibilities
• Develop Healthcare Executive Relationships and present Executive Business Reviews (EBRs) • Build trusted relationships with healthcare executives and key stakeholders within the customer organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes • Conduct regular business reviews with healthcare executive-level stakeholders, and ensure all value assumptions remain valid and the relationship is producing value and return • Proactively analyze gaps between current state and optimal state and effectively communicate recommendations that lead to value • Track and report on key metrics for customer • Be knowledgeable in the entire product suite/all lines of business, function as the lead contact and advisor to customers about solutions, best practices, and guide them to the right person/team to support them as needed for specific requests. • Influence future lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall health scores. • Vary service approach based on customer segmentation and delivery playbooks • Identify customer expectations and desired outcomes at the different levels/roles within the organization and create success plans that align use cases with customer objectives • Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues • Acquire and maintain customer references • Monitor and respond to NPS survey feedback and Customer Health scores • Work cross-functionally with Renewals Specialist to secure renewals, identify new revenue opportunities, and identify areas of renewal risk • Achieve annual renewal targets in partnership with Renewals Specialist • Facilitate new growth opportunities and achieve annual growth targets
Benefits
• Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape! • Time off when you need it – unlimited vacation days! • Generous insurance coverage • 401k program with a company match • Fun, collaborative culture! • EOE AA M/F/VET/Disability
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