n8n - Senior Support Engineer | Remote | North America
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Requirements
• Strong troubleshooting and problem-solving skills • Experience debugging APIs, integrations, webhooks, and authentication flows • Solid understanding of networking fundamentals (DNS, HTTP/HTTPS, TCP/IP) • Experience working with JavaScript, Node.js, or similar technologies • Experience with Docker or containerized environments • Strong written and verbal communication skills • Passion for helping users and improving product usability • SENIOR SUPPORT ENGINEER • You may be hired at IC3 if you bring deeper experience solving complex production issues and helping scale support systems. • Typical profile: • Strong experience troubleshooting complex production environments • Deep understanding of workflow automation, APIs, and integrations • Strong knowledge of Node.js environments and containerized deployments • Experience collaborating closely with engineering on complex technical issues • Ability to identify systemic issues and drive improvements in product reliability and support processes • SUPPORT ENGINEER • You may be hired at IC2 if you are developing deeper technical expertise and growing into complex troubleshooting ownership. • Typical profile: • Experience debugging workflow automation systems and integrations • Familiarity with cloud platforms (AWS, GCP, Azure) and Linux fundamentals • Ability to investigate complex issues and collaborate with engineering for resolution • Experience documenting troubleshooting steps and improving support knowledge bases • Experience with workflow automation tools (Zapier, Make, Airflow) • Observability tools such as Grafana, Datadog, or Prometheus • Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)
Responsibilities
• To support our global customer base, this role requires availability for one of the following schedules: a weekend shift (Wednesday to Sunday, 9:00 AM – 6:00 PM EST/PST) or night shift (Monday to Friday/Wednesday to Sunday 3:00 PM – 12:00 AM PST). • Provide technical support to users via tickets, chat, and community forums • Diagnose and troubleshoot issues related to n8n workflows, integrations, and performance • Investigate and reproduce complex technical issues across the n8n ecosystem • Collaborate with Engineering and Product teams to escalate, triage, and resolve product issues • Create and maintain documentation, FAQs, and knowledge base articles • Identify recurring issues and propose improvements to product reliability and user experience • Contribute to the community by answering questions and sharing best practices • Document troubleshooting workflows and build internal playbooks • Help improve support tooling and resolution efficiency
Benefits
• Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Europe: 30 days of vacation, plus public holidays wherever you are. • US: 20 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Europe: We provide benefits according to local country norms.* • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. • Future planning 💰 – • Europe: We provide pension contributions according to local country norms.* • US: 401(k) retirement plan with a 4% employer match. • Financial security 🛡️ – • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang. • An ambitious but kind culture 😍 – People love working here—our eNPS for 2024 is 94! • Country-specific details are provided in your contract.
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