Heidi - APJ Clinical Associate

• Use your clinical knowledge to design and customise specialised note & document templates upon request by clinicians and the MK & Business teams, • Transform clinical notes and documentation examples provided by our users, into meticulously crafted templates that are compatible with Heidi, • Collaborate with users to optimise & enhance their existing templates, to help them to achieve their desired outputs, • Write content for our website and film short videos demonstrating how Heidi’s templates can be used by different clinicians working in a broad range of environments, • Develop a deep understanding of our product and how our clients use Heidi in their practice, and • Provide exceptional customer support to our users, by promptly addressing inquiries, and efficiently triaging and resolving issues. • What we’ll look for: • Native or fluent Japanese language skills and fluent English language skills required (both written and verbal), • Early career experience in nursing, allied, mental health - keen to start a career in healthtech with a focus on AI and content, • Have at least 30-38 hours of availability per week (hybrid/remote), ideally based on the Australian East Coast and/or in Singapore. Preference will be given to candidates with full-time availability, • You are action-oriented and hands-on, capable of both strategic thinking and operational delivery, • Demonstrated ability to work cross-functionally, value feedback, and lead through influence rather than hierarchy, • You iterate quickly, adapt to setbacks, and find creative paths to results, • Prior experience or knowledge of online content creation (blogs, videos) & SEO is advantageous, but not required, • Prior experience with software tools like Notion, Loom, ChatGPT, Intercom and basic understanding of coding languages like HTML, JS, Python are advantageous, but not required, and • Research background with evidence based clinical case studies which have been published is a desirable bonus. • What do we believe in? • We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version. • You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs: • We will stop at nothing to improve patient care across the world. • We design user experiences for joy and ship them fast. • We make decisions in a flat hierarchy that prioritizes the truth over rank. • We provide the resources for people to succeed and give them the freedom to do it.