SiteMinder - Customer Support Manager
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Requirements
• Experience leading diverse, motivated teams. • Experience working in the hospitality/OTA industry • Experience with support KPIs (CSAT, NPS, AHT, etc) • Past work in call center would be a plus
Responsibilities
• Monitor of team performance on a daily basis. • Conduct 1:1s, performance reviews and team meetings to evaluate individual performance. Motivating those individuals to do better. • Identify training needs and providing coaching and support. • Build consensus and collaborating with other people. • Develop an atmosphere where people feel confident and happy to contribute.
Benefits
• Hybrid working model • Mental health and well-being initiatives- Generous parental (including secondary) leave policy • Paid birthday, study and volunteering leave every year • Sponsored social clubs, team events, and celebrations • Employee Resource Groups (ERG) to help you connect and get involved • Investment in your personal growth offering training for your advancement • Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. • When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
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