Jack & Jill/External ATS - Customer Success Manager (£70,000 - £80,000 + OTE) at Hook
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Requirements
• 3-7 years of experience in Customer Success or Account Management within a B2B SaaS environment, ideally with a commercial track record. • Strong technical aptitude with the ability to explain complex software and integrations to both technical and executive stakeholders. • Highly organized and proactive professional who thrives in fast-paced Series A environments where playbooks are actively being built. • Who are Jack & Jill? • Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. • And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. • Step 1. Visit our website https://jackandjill.ai/jack/job-listing?utm_source=job_listing&utm_medium=job_board&utm_campaign=2c086cb0-24c6-44de-a62d-ab7a0ca9b032. • Step 2. Click 'Talk to Jack'. • Step 3. Talk to Jack so he can understand your experience and ambitions. • Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role. • Step 5. If Jill thinks you're a great fit and her client wants to meet you, they will make the introduction. • Step 6. If not, Jack will find you excellent alternatives. All for free. • We never post fake jobs • This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. • We appreciate this can make them look a bit suspect, but there isn't much we can do about it. • Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
Responsibilities
• Own the end-to-end customer lifecycle including strategic onboarding, value realization, and leading all renewal and expansion conversations. • Act as a technical subject matter expert, coaching customers on platform integrations and data-driven best practices to ensure adoption. • Collaborate cross-functionally with Hook’s Product and Engineering teams to translate customer feedback into scalable platform enhancements.
Benefits
• Company Description: Hook - Series A AI startup backed by Balderton Capital and Lightspeed. • Partner with customers who are CS professionals themselves, requiring a high level of strategic credibility and industry depth. • Join a Sifted-ranked top 100 fastest-growing startup backed by Tier-1 investors like Lightspeed and Balderton Capital. • Influence the product roadmap directly by working at the intersection of AI, machine learning, and proactive customer growth strategies.
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