Kustomer - Creative Director

• 10+ years of creative direction, grounded in strong art direction and design fundamentals • At least 3 years driving brand initiatives in an in-house environment with measurable business outcomes • Experience designing across both B2C and Enterprise SaaS contexts • Fluency in figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign) or equivalent • Proven ability to design compelling presentations in Google Slides • A portfolio with case studies that demonstrate design craft, systems thinking, and leadership • Comfort working with AI-assisted design tools and a genuine curiosity about where the space is headed • Strong business acumen — you balance brand vision against real constraints without losing either • The ability to hold a strong creative point of view while staying genuinely open to collaboration • Experience bringing clarity to ambiguous projects and scaling creative processes in fast-moving environments • HIPAA Compliance • All roles at Kustomer may involve handling sensitive personal data.