New Era Technology - Technical Team Leader
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Responsibilities
• Lead and support the team; act as an escalation point • Manage daily operations, scheduling, and rostering • Allocate resources based on priorities and capacity • Coach, mentor, and drive team performance • Support training, performance management, and hiring processes • Oversee leave approvals and ensure team coverage • Maintain service quality, SLAs, and updated procedures • Communicate with stakeholders and collaborate on solutions • Ensure accurate tracking in ConnectWise • Support service delivery, projects, and technical tasks • Deliver excellent client service and build relationships • Promote clear team communication • Ensure compliance with WHS policies • Perform other related duties as needed
Benefits
• A friendly team environment with a strong technical support network • Broad range of options for training and developing your IT skills • Opportunity to work with the IT industry's latest technologies • Internal career growth for high performers and IT super-stars • Cost price on products from our suppliers • Lunches and snacks provided • Comprehensive Employer Assistance Program • New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). • View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ • We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] . • @neweratech.com
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