SQUIRE - Principal Product Manager, Payments (B2B2C Vertical SaaS)

• Deeply understand the needs of platform customers (businesses) and their end users (consumers). • Design intuitive experiences for merchant onboarding, configuration, reporting, and cash flow visibility. • Optimize checkout and payment flows to maximize conversion, authorization rates, and customer satisfaction. • Execution & Cross-Functional Leadership • Partner with engineering to deliver highly reliable, scalable payment systems that support peak volumes and growth. • Translate complex platform requirements into clear PRDs, APIs, and success metrics. • Coordinate across risk, compliance, finance, operations, sales, and customer success to deliver end-to-end solutions. • Lead launches, migrations, and platform upgrades with minimal disruption to merchants. • Risk, Compliance & Trust • Own the product partnership with Risk, Compliance, and Legal to meet requirements including PCI, AML, KYC/KYB, and card network rules. • Balance friction and fraud prevention across merchant onboarding and end-customer payment flows. • Drive proactive improvements to disputes, chargebacks, and fraud tooling and processes. • Growth, Data & Outcomes • Define and track KPIs including payment adoption, take rate, authorization rate, payment success rate, fraud loss, and settlement SLAs. • Use data, experimentation, and customer insights to prioritize roadmap decisions. • Partner with finance and GTM teams on pricing, monetization, and payments-led growth strategies. • Leadership & Influence • Serve as the payments domain expert within the product organization. • Mentor PMs and raise the bar for platform thinking and execution. • Influence senior leaders with clear narratives around tradeoffs, risk, and opportunity. • 8+ years of product management experience, including significant ownership of embedded or platform payments. • Proven experience building products in a B2B2C, marketplace, or vertical SaaS environment. • Hands-on experience with merchant onboarding, settlement, and reconciliation at scale. • Strong understanding of the payments ecosystem (processors, networks, acquiring, issuing). • Comfort operating in regulated environments and partnering closely with compliance and risk teams. • Ability to balance long-term platform investments with near-term revenue and customer needs. • Experience monetizing payments within vertical software. • Familiarity with small business payment workflows • Experience expanding payments into new verticals or geographies.