flagright.com - Strategic Product Operations Manager - Singapore
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Requirements
• Understanding of anti-fraud, anti-money laundering, or compliance domains • Previous experience in a product-focused role within the fintech industry • Ability to communicate effectively with internal stakeholders and customers to understand their needs and translate them into product requirements • Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS • Familiarity with risk management principles and methodologies, specifically related to product operations • Understanding of sanctions screening processes and familiarity with industry-standard sanction lists • Knowledge of data privacy regulations and practices related to handling sensitive financial information • Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes • Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations • Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence
Responsibilities
• Customer Account Ownership: Serve as the primary owner for assigned customer accounts—lead recurring customer meetings (kickoffs, implementation check-ins, QBRs), drive agendas and outcomes, manage escalations end-to-end, and ensure adoption, satisfaction, and successful delivery across the full customer lifecycle • Analyze data to uncover actionable insights, identify emerging trends, and drive decisions that enhance product functionality and improve user experience • Engage with customers to identify critical needs, understand pain points, and shape the development of high-impact features and product improvements • Manage customer communication channels to announce the launch of new features, resolve issues, and provide timely updates to ensure a positive customer experience • Work with stakeholders to define and prioritize product enhancements, translate user insights and needs into clear and actionable product requirements • Assist in creating high-quality resources including documentation, onboarding guides, and training materials that empower customers and drive product use • Build and maintain strong customer relationships through regular check-ins, guiding users to unlock product value and confidently navigate key features • Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness • Collaborate with engineering to align on product priorities, resolve bugs, and ensure the consistent and timely delivery of impactful updates • Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement • Evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction
Benefits
• Product with clear, real-world differentiation • High-bar environment focused on execution, learning, and continuous improvement • Get equity from day 1 at a Y Combinator startup • Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, and Palantir • Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture
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