Twilio - Technical Administrator 2
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Requirements
• Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • 2+ years of experience with Salesforce.com implementation (design, configuration, deployment, lightning flows) • Must have hands on experience with process automation tools especially flows • Demonstrated ability to understand business needs and translate requirements into technical solutions • Salesforce Certified Administrator (ADM-201) • Strong expertise in Salesforce CPQ administration and configuration. • Strong presentation, communication, and facilitation skills • Comprehensive experience on debugging and troubleshooting in Salesforce • Strong organizational and business analysis skills; detail-oriented and able to work independently, manage and develop smaller scale projects. • Knowledge on Salesforce.com configuration best practices • Desired: • 1+ year of experience designing or developing on Salesforce (Apex) • Experience working with and managing large data sets • Industry experience in automating and auditing large volumes of data • Experienced developing Lightning Components in Salesforce Lightning • Location • This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Responsibilities
• In this role, you will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient and your work will be integral to supporting impactful programs managed by the team to contribute to the success of the sales team and support Twilio’s fast growth. • Assist project managers in various work streams on Salesforce.com • Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale. • Work with program managers and stakeholders to uncover process gaps and develop elegant solutions • Understand and fix existing system problems on a daily basis • Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility. • Collaborate with cross-functional teams, including developers, business analysts, and stakeholders. • Leadership skills to mentor junior administrators and provide guidance on best practices.
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