clickup - EMEA - Senior Manager, Technical Account Management

• 5+ years in Customer Success, with at least 2 years managing high-performing CSM teams • Experience managing B2B SaaS customers at scale (mid-market to enterprise) • Exceptional prioritization, ownership mindset, and execution horsepower • Proven success executing playbooks across onboarding, renewal, expansion, and churn risk • Comfortable operating with limited direction in a high-change environment • Strong communication and collaboration skills across multiple stakeholders • Ability to operate at scale to manage hundreds of accounts, be data-driven, and obsessive with ownership mindset • Bonus: Experience with ClickUp (or similar work management software), Gainsight, Salesforce, or other CS tech stacks; ability to interpret customer data and health metrics to drive actions; experience building or scaling CS processes in a fast-growth environment • We’re a team of doers, owners, and customer-obsessed humans. We thrive on speed, clarity, and results, and we laugh a lot along the way. If you love strategy and getting your hands dirty, you'll fit right in. • Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! • At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.