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Elwood Technologies

Elwood Technologies - Junior Technical Account Manager

London1w ago
In OfficeJuniorEMEABankingTechnical Account ManagerAccount ManagementDigital MarketingCustomer SuccessSQLPython

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Requirements

• Bachelor’s degree in Finance, Financial Markets, Business, Economics, or a related STEM discipline (e.g. Computer Science, Engineering, Mathematics). • 1-2 years experience in a client facing role such as Technical Support, Customer Success or Sales Engineering within the Digital Assets space • A genuine interest in financial markets, digital assets, and emerging technology. • Awareness of the trade life cycle, from pre-trade through post-trade processing. • Strong analytical and problem-solving skills, with the ability to work well under pressure. • Excellent communication and interpersonal skills — a team player who enjoys collaboration • Hands-on approach, comfortable working with large datasets and operational detail. • SQL experience desirable; Python a plus. • Control-focused, organised, and eager to learn. • Willingness to work rotational weekends to support our global client base. • 💵  Competitive salary and compensation packages. • 🍎 Fully paid medical and discounted dental schemes for employees and their family • ✈️ Generous time off + bank holidays • 🚲 Cycle to work and Cycle saver Schemes • 🍔 Weekly Ubereats allowance • 💪 Discounted gym scheme • 🐕‍ Employee Assistance Programme • 📚 Paid study leave and personal leave • A startup with deep financial backing and a strong market presence • Our platform is enabling institutional access to the most exciting growth opportunity in Finance • Work with a modern technology stack and help solve high impact problems • Strong client focused team with a diverse background • We’re a Global company and have modern, centrally based offices in London, New York and Singapore.

Responsibilities

• Provide Customer support to Elwood customers by investigating and troubleshooting and resolving customer issues via live chat and email • Manage, prioritise and respond to queries relating to execution and risk representation issues • Support clients with P&L, Trades, Positions and  Risk  reconciliation trades, positions, and P&L reconciliation. • Engage with customers and collaborate with third parties and partners as required to feedback on Elwood products and services. • Collaborate with Engineering, Product, Quants, and Sales teams to ensure the timely resolution of client queries, service improvements and technical issues. • Gather customer feedback and provide actionable insights to improve Elwood’s products and services. • Assist in testing new EMS and PMS features, including algorithm validation and risk representation checks. • Gather customer requirements and articulate appropriate technical and non-technical solutions. • Support new customer onboarding and contribute to the overall success of customer relationships. • Proactively create and drive impactful changes across support workflows, policies and tools • Provide weekend support as part of a shared global rotation schedule.

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