mcaconnect - MCA Connect - CX Transformation Principal
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Responsibilities
• CX strategy and business transformation expertise • Title: CX Transformation Principal • Location: Virtual, home-based office • Come shape the future of CX at MCA. • The CX Transformation Principal leads the strategic and business transformation components of enterprise CX programs and pursuits. This role works closely with executive stakeholders to define commercial transformation strategies, modernize customer-facing processes, and ensure technology implementations deliver measurable business outcomes. • The Principal serves as a trusted advisor to client leadership and partners closely with Transformation Solution Architects, Delivery Leaders, and Industry SMEs to shape large-scale transformations enabled by the Microsoft ecosystem, including Dynamics 365, Power Platform, and AI solutions. • This role plays a critical leadership position across the engagement lifecycle — from pursuit shaping and executive advisory through program delivery — ensuring that technology implementations translate into meaningful improvements in sales effectiveness, customer experience, and commercial operations.
Benefits
• Our compensation plan offers one of the best bonus structures in the industry. Along with this we also offer a generous benefit package: • · Work/Life Balance with Unlimited Paid Time Off (UPTO) • · 401k Plan with Company Matching Contribution • · Monthly Stipend for Home Office Expenses • · Subsidized Medical, Dental and Vision Coverage • · Health Savings and Flexible Spending Accounts • · Company Paid Life and Disability Insurance • · Training, Certification and Continuing Education Support • MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.
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