demandbase - Customer Success Manager II
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Demonstrated success driving expansion through upsell and cross-sell motions, in partnership with sales teams • Strong experience coordinating cross-functional teams and leading complex, multi-stakeholder initiatives • Deep familiarity with Sales and Marketing technology ecosystems, including CRM, marketing automation, sales engagement, intent, predictive analytics, and revenue management tools • Proven ability to lead technical or process-driven implementations, identify gaps in customer workflows, and deliver measurable business impact and ROI
Responsibilities
• Own the customer relationship across the full lifecycle, serving as the primary point of contact and trusted advisor to senior marketing stakeholders • Drive adoption and value realization of the Demandbase platform, measured through usage, customer outcomes, and goal attainment • Partner with customers to deliver proactive ABM best practices, strategies, and use cases, addressing critical success issues and executive priorities • Identify and support expansion opportunities within the customer base in partnership with new business teams • Lead customer onboarding, project manage ongoing initiatives, and ensure timely resolution of issues through cross-functional coordination • Advocate for customers internally while maintaining deep expertise in Demandbase products, industry trends, and the competitive landscape • Develop customer success stories, case studies, and references that demonstrate measurable impact
Benefits
• Our benefits include options for up to 100% paid Medical and Vision premiums for employees, a flexible PTO policy, paid holidays, and access to mental health and wellness resources. We also provide a 401(k) with pre-tax, after tax, and roth options, as well as short-term/long-term disability, life insurance, and other great benefits. • Our Commitment to Diversity, Equity, and Inclusion at Demandbase
No credit card. Takes 10 seconds.