MindGym - Client Success Associate
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Requirements
• Strong attention to detail: Ensuring that logistics, client communications and training sessions run smoothly with no oversights. • Strong attention to detail: • Effective time management: Ability to prioritise tasks and meet tight deadlines in a fast-paced environment. • Effective time management: • Clear communication skills: Able to confidently liaise with clients, facilitators and internal teams, providing clear updates and managing expectations. • Proactive problem-solving: Anticipates issues before they arise and takes ownership of resolving them. • Proactive problem-solving: • Adaptability: Comfortable handling last-minute changes or unforeseen challenges, adjusting plans while maintaining high standards. • Adaptability: • Client-focused mindset: Dedicated to understanding client needs and delivering a positive, professional experience at all stages of the process. • Client-focused mindset: • Commercial awareness: Understands the link between programme delivery and revenue realisation. • Commercial awareness: • Calm under pressure: Maintains composure and problem-solving capability in high-pressure situations. • Calm under pressure: • 1–2 years of relevant work experience in a client-facing or administrative role, ideally within a fast-paced, service-oriented environment. • Proficiency in Microsoft Office Suite (especially Excel, Word and PowerPoint) and comfort with using project management tools or CRM systems (eg, Salesforce, Netsuite, Hive, Administrate). • MindGym is committed to diversity, equity and inclusion. We offer equal employment opportunities to all applicants regardless of age, gender, ethnicity, disability, sexual orientation, religious beliefs, marital or parental status. • We support flexible working arrangements for all roles unless operational requirements require otherwise. We are committed to providing a working environment where everyone's individuality and unique contributions are recognised, valued, and respected.
Responsibilities
• Design programme schedules based on client requirements and coordinate logistics to ensure seamless programme execution that meets client expectations for quality and impact. • Source facilitators for sessions and manage the end-to-end booking process, ensuring the right facilitator is matched to each session and all delivery logistics are confirmed ahead of time. • Manage programme logistics end-to-end, anticipating issues and resolving them proactively so delivery runs smoothly. • Facilitate client scheduling calls to demonstrate progress and align on any open deployment actions or risks. • Track attendance across sessions and produce accurate reporting for clients and internal stakeholders. • Gather participant feedback and facilitator insights, and partner with Project Manager to create reporting that demonstrates programme impact and value. • Continuously improve programme delivery by using feedback to refine programme briefs and execution, sustaining client satisfaction over time. • Keep internal and external stakeholders informed on programme status, potential risks and revenue updates; anticipate needs and promptly address any issues that arise. • Ensure revenue is delivered in full and on time. Actively track against revenue milestones and proactively flag any revenue at risk to internal stakeholders • Assist Project Managers with tasks such as financial tracking, QBR preparation, and identifying improvement areas to adjust ways of working based on client preferences, programme context and goals. • Excellent organisational skills: Ability to manage multiple tasks, schedules and client requirements efficiently.
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