confluent - Staff Site Reliability Engineer - Incident Management & Reliability (Remote - Canada)

• Analyze systemic failure patterns and design reliability improvements that prevent incident recurrence • Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack • Define and maintain SLO/SLA frameworks; use error budgets to guide reliability investments • Own standards, practices, and continuous improvement of incident response across engineering • Edit and review customer-facing incident documents (CRCAs) to ensure quality and clarity • Develop and deliver training programs; coach teams through post-mortems • Partner with engineering leaders to elevate reliability practices org-wide • 10+ years of relevant experience in SRE, incident management, or reliability engineering • Cloud experience with at least one of AWS, GCP, or Azure (we run all three) • Experience navigating reliability/incident programs at 500+ engineer organizations • Deep expertise with incident management tooling (Rootly, PagerDuty, or similar) • Strong understanding of distributed systems and failure modes at scale • Deep experience with observability: metrics, logging, tracing • Kubernetes and container orchestration experience • Understanding of CI/CD pipelines and release processes • Strong written communication (design docs, runbooks, post-mortems) • Experience driving org-wide process and cultural changes • Kafka/event streaming expertise preferred, or demonstrated rapid mastery of complex systems • READY TO BUILD WHAT'S NEXT? LET’S GET IN MOTION. • COME AS YOU ARE • Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.