sprinter-health - Senior Customer Success Manager
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Requirements
• 5- 7 years of experience in customer success, account management, sales or consulting • Strong orientation toward problem-solving with a systematic and managed approach • Experience working with sales, operations, product, and other members of cross-functional teams • Urgency in execution and tendency toward speed with the ability to adapt and change • Strong empathy for customers • Comfortable with ambiguity • Excellent verbal/written communication and organizational skills • Strong executive presence and business acumen including experience working in a B2B environment • Proven ability to influence through persuasion, negotiation, and consensus building • Exercise judgment, with guidance, in methods, techniques, and evaluation criteria for obtaining results
Responsibilities
• Lead customer interactions in a manner that establishes credibility and trust as a business and thought partner • Collaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction, adoption, and partnership success • Partner with each customer to define and track measurable success plans with clear outcomes; ensure cohesive communication across internal and customer audiences at all levels • Use customer data and patient feedback to articulate the Sprinter Health value and make recommendations for partnership optimization • Serve as the Voice of the Customer within Sprinter Health by providing customer feedback to the product team to inform the roadmap • Drive annual revenue targets and coordinate renewals of designated customer contracts • Proactively identify customer risks and partner cross-functionally to recommend solutions and action plans to improve customer health • Identify opportunities within the customer organization for the expansion of Sprinter Health services to additional departments
Benefits
• $130K – $150K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • How many years of experience do you have working with health insurance/payer clients? • How many years of experience do you have working in a tech start up environment? • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above
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