ridezum - Customer Success Manager
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Requirements
• 1-2+ years of administrative or sales support experience • 1-2+ years of logics experience preferred • Exceptional communication skills, both written and verbal • Proficiency in Google Suite, including Gmail, Google Docs, and Google Sheets • Willingness and ability to quickly learn and use ZUM admin and charter website • Strong organizational skills and the ability to manage multiple tasks simultaneously • An understanding of the charter and transportation industry is a plus but not required • The ability to work effectively in a team and cross-collaborate with different departments • A detail-oriented mindset, ensuring all charter requests are processed accurately • A positive and coachable attitude, with the eagerness to adapt to changes and feedback • Comfort with handling a high volume of charter requests and the potential for repetitive tasks
Responsibilities
• Managing inbound charter requests from new and established customers, predominantly through email, and occasionally via phone calls • Providing support to multiple Account Executives. • Utilizing Google Suite to organize and manage communication-related to charter requests • Learning to use the ZUM admin and charter portals to facilitate the charter booking process • Overseeing the entire process from initial quote generation to final booking of trips. • Collaborating effectively with multiple departments within the organization to ensure the smooth execution of charter services • Maintaining a high level of attention to detail to ensure accuracy and quality of services • Demonstrating a coachable attitude, always willing to learn and adapt to changing procedures and policies • Being comfortable with handling a high volume of trip requests, even when the work may become monotonous. • Able to support multiple channels of communication (Phone, Chat, Email).
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