Tekmetric - Senior Director of Product
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Requirements
• 7-10+ years of product management experience, including 5+ years leading product teams • Proven success scaling product organizations and shipping products customers love. • Strong experience in SaaS/platform products; experience with multi-persona workflows, marketplace dynamics, or operational software is a plus. • Demonstrated ability to deliver outcomes in a high-growth environment. • Exceptional strategic thinking paired with strong operational rigor. Corporate strategy experience is preferred • Excellent leadership, communication, and storytelling skills. • Deep understanding of product discovery, product analytics, and user-centered design. • Ability to make hard decisions, simplify complexity, and align diverse teams around a common plan. • Strong command of metrics—comfortable with revenue modeling, forecasting, and KPI analysis.
Responsibilities
• The Senior Director of Product Management will be a thought leader who can drive strategy, innovation, and execution. We’re looking for someone with an entrepreneurial spirit, a creative problem-solver, and a strategic thinker who can take a bold approach to product development • Product Strategy & Vision • Define and communicate a compelling product vision and multi-year strategy aligned to company goals. • Identify new opportunities across customer segments, markets, and workflows—balancing innovation with strong business fundamentals. • Lead annual and semi-annual product planning cycles, ensuring clear prioritization and resource alignment. • Leadership & Team Development • Directly lead multiple Directors/Group PMs and indirectly oversee the entire PM organization. • Recruit, coach, and mentor a high-performing PM team with a strong emphasis on accountability, customer insight, and product excellence. • Establish consistent product management standards, operating rhythms, rituals, and evaluation frameworks across teams. • Execution & Delivery • Ensure teams deliver high-quality product outcomes that measurably improve customer experience, operational efficiency, retention, and revenue. • Partner closely with Engineering and Design leadership to drive predictable delivery and continuous improvement in product development processes. • Remove obstacles, provide clarity, and reinforce a culture of data-driven decision-making. • Customer & Market Insight • Ability to deeply learn the auto repair domain with a focus on spending time in shops observing and subsequently building job maps for what is seen in a shop. • Stay deeply connected to customer needs, market dynamics, competitive forces, and emerging technologies. • Drive customer-centric discovery practices and ensure PM teams maintain a continuous understanding of user jobs, pain points, and opportunities. • Translate insights into clear product bets, hypotheses, and strategic investments. • Cross-Functional Alignment • Work closely with Sales, Marketing, Customer Success, Finance, and Operations to align product strategy with GTM execution. • Partner with Finance and RevOps on product forecasting, packaging, pricing, and KPI analytics. • Ensure entire organization has clear visibility into product priorities and progress. • Business Impact & Measurement • Define and own product KPIs that tie product outcomes to business outcomes (growth, retention, profitability). • Drive accountability for measurable results—ensuring teams understand what success looks like and how to achieve it.Regularly present product strategy, roadmap, performance, and insights to executive leadership and the board.
Benefits
• Health & Wellness That Have You Covered: • Enjoy the flexibility of remote work • Competitive base salaries that reflect your value. • Generous Paid Time Off, because we know you do your best work when you're well-rested. • Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones. • Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. • Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. • Investing in Your Future (and Present): • 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. • Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. • Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. • After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. • Keep growing with support for continuing education - we’re invested in your development. • Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
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