Airbnb - Senior Analyst - Workforce Management, Manila

• Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation. • Analyse capacity plans and undertake appropriate calculations to estimate job requirements , resources and review plans. If required make appropriate adjustments in the event of changes and unforeseen circumstances • Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results. • Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation. • Generates and evaluates staffing schedules, and ensures data updates into the scheduling system. Generates short and long-term staffing models and provides recommendations based on analysis. • Compares results to forecast and identify opportunities for improvement. • Provide daily/intraday performance reports to leadership and other related duties as assigned. • Provide support and guidance to the RTA team on usage of tools (IEX, Genesys, Tableau GCXI etc.) and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives. • Offices: Manila, Philippines