PointClickCare - (US) Sr. Software Implementation Consultant
RemoteSeniorNAPrincipalImplementation EngineerCustomer Support SpecialistPatient CareKnowledge Transfer
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Requirements
- Strong communication skills; must act as principal liaison between customer and PointClickCare team members for implementing leading practices.
- Customer focus is essential in optimizing workflows to drive business outcomes within LTPAC settings.
- Agility, diligence required throughout the consulting process with a transparent approach towards work execution.
Responsibilities
- To provide expert advice on software implementation strategies and best practices in the clinical setting to enhance patient care delivery systems.
- To collaborate with healthcare providers to understand their specific needs and challenges related to technology integration within a clinical environment.
- To develop, review, and recommend customized solutions for improving workflow efficiency through software implementation tailored to PointClickCare's Clinical platform requirements.
- To lead the design of user interfaces that are intuitive and accessible for healthcare professionals with varying levels of technical expertise.
- To facilitate knowledge transfer by training end-users on new systems, ensuring a smooth transition from legacy practices to modernized clinical software solutions.
- To monitor system performance post-implementation, addressing any issues promptly through troubleshooting and providing necessary support for users experiencing difficulties with the technology.
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