mural - Product Designer, Services (LUMA)
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Requirements
• 3+ years of product design, instructional design, or related product experience. • Strong familiarity with human-centered design, innovation frameworks, design thinking, or facilitation methods. • Excellent service design and experience design skills — able to contribute to concepting, workshop design, curriculum flow, and visual assets. • Proven track record of delivering impactful training or experiential programs from concept through launch. • Strong communication skills and ability to collaborate across multiple disciplines. • Experience operating as a product-fluent designer in a fast-paced, cross-functional team. • Comfort using AI tools to enhance workflows, efficiency, and decision-making. • The base salary for this role ranges from $109,000 - $137,000 + bonus + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. • EQUAL OPPORTUNITY • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities
• Define and prioritize the roadmap for LUMA’s training programs, core curriculum, and new offerings. • Collaborate closely with LUMA practitioners, facilitators, instructional designers, and service delivery teams to create offerings that engage and inspire. • Translate customer needs, facilitator feedback, and learning science insights into clear requirements and prototypes for new experiences. • Apply service design sensibilities to ensure learning programs are intuitive, engaging, and easy to adopt at scale. • Partner with Customer Success, Marketing, and Enablement to drive participation, usage, and measurable skill adoption. • Monitor program performance and participant outcomes, using data to inform iteration and long-term planning.
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