colibrigroup - Colibri Group - Consumer Insights Analyst
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Requirements
• Bachelor's degree in Market Research, Business, Marketing, Psychology, Social Sciences, or a related field (or equivalent experience) • 2-5 years of proven experience in a consumer insights, market research, customer insights, or analyst role • Hands-on experience with Qualtrics, including survey programming, workflow automation, and platform integrations • Strong analytical skills with the ability to synthesize research data into clear findings and business-focused recommendations • Experience supporting both structured feedback programs and ad hoc research initiatives • Confidence creating reports and presenting insights to stakeholders in a clear, consultative manner • Strong interpersonal and communication skills, with the ability to work effectively across teams and functions • Excellent organization and project management skills, with the ability to manage multiple priorities in a remote environment • Comfort working in a growing function where processes may evolve and team members contribute across a range of initiatives • Experience in education, certification, or a similarly customer-focused industry is helpful, but not required
Responsibilities
• Support the Consumer Insights team in managing and evolving Voice of the Customer programs across brands, including surveys tied to key customer interactions • Help build, maintain, and troubleshoot survey workflows, automations, and integrations within Qualtrics and connected platforms • Design, launch, and manage ad hoc surveys and research projects in partnership with stakeholders across marketing, product, and other business teams • Analyze quantitative and qualitative research findings to identify trends, opportunities, and actionable customer insights • Create clear, well-organized reports and presentations that translate data into meaningful recommendations for business partners • Present insights to cross-functional teams and serve as a trusted partner in helping stakeholders interpret research results • Partner with internal teams across multiple ecosystems to support their ongoing research needs and prioritize high-impact work • Collaborate closely with the Consumer Insights team to expand in-house capabilities and reduce reliance on external support where appropriate • Maintain accuracy and consistency in research execution, data handling, and reporting deliverables. • Contribute to team projects that support broader business initiatives and strategic decision-making • Complete other duties and special projects as assigned
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