NiCE Solution Architect

• Participate in pre and post-sales SandcastleCX engagements • including: • Customer requirements gathering and design and documentation. • Define and aid with the acquisition of dedicated technology stacks for use in a SandcastleCX engagements. • Coordination and planning of ongoing customer enablement sessions encompassing existing and new platform feature demonstrations and exploration. • Identification of cross-sell/up-sale opportunities. • Build and prove out critical and key use cases ◦ with customers. • Help to resolve customer objections and infuse confidence by de-risking the implementation or cloud migration project. • Maintain expertise in CX and related technologies, TTEC Digital IP, and TTEC Digital services offerings, including: • Contact center and IP telephony technologies from various partners. • Customer Relationship Management (CRM)solutions focusing on Microsoft Dynamics CRM. • Ai and Analytics capabilities from our internal offerings and various partners. • Pre-Sales Strategic Business Consulting engagements • TTEC Digital IP solutions such as Smart Apps, Interaction Sync, and AI Gateway • TTEC Digital Managed Services solutions • TTEC Digital pre-packaged service offerings • TTEC Digital Support offerings. • TTEC Digital Hosted offerings, such as Azure and hosted applications / platforms. • Network and system infrastructure offerings including core systems deployment and network assessments. • Maintain knowledge of competing technologies and Competitive Intelligence (CI) • information that is released by TTEC Digital vendors as well as generated in-house. • 10+ years of experience in technical pre-sales, solutions engineering, or contact center consulting. • Bachelor's degree in computer science, Engineering, or related field (or equivalent experience) • 5 or more years' experience in NICE CXone and UC environments. • Certified in CXone ACD/IVR, DFO, QM, CXone WFM, Interaction Analytics, and Cognigy (Preferred) • Broader experience with Telco and contact center platforms (Genesys, Avaya, Cisco, Five9, or similar) architectures for complex business needs. • Experience with Omilia and Cognigy highly desired • Experience with CRMs and integrations (Salesforce, ServiceNow, Microsoft Dynamics) • Network infrastructure experience. • Experience creating and presenting to executive level stakeholders (technical and nontechnical). • Proven ability to create technical architecture diagrams using tools like Lucidchart, and customer presentations using Microsoft Powerpoint. • Extensive experience building demos or POCs for enterprise customers • Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals • Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences • Team Player • Desire to work in a fast-paced environment. • Ability to travel up to 30% for Customer and Partner meetings