BestEgg - Director, Collections, Recovery & Loss Mitigation Oversight, Consumer Lending (2nd Line of Defense)
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Requirements
• We are seeking an experienced Director of Collections, Recovery & Loss Mitigation Oversight to join our Second Line of Defense (2LOD). • This role will help develop and manage independent oversight, challenge, and governance across collections, recovery, and loss mitigation activities for our consumer lending portfolio, supporting both unsecured and secured personal loan. • 10+ years of experience in consumer lending, credit risk, collections, recoveries, or loss forecasting • Experience in a 2LOD risk management, model risk, or audit function, or strong exposure to independent oversight frameworks • Demonstrated expertise in collections and recovery strategies, including delinquency management and charge-off processes • Experience within a FinTech and/or regulated banking environment • Knowledge of vendor oversight and third-party risk management in collections • Regulatory Knowledge • Working knowledge of U.S. consumer banking regulations, including but not limited to: • FDCPA, UDAAP, FCRA • SCRA, Regulation B (ECOA) • Experience interacting with regulators, internal audit, or compliance functions preferred • Strong risk mindset with ability to provide effective challenge and independent judgment • Excellent analytical and problem-solving skills • Ability to translate complex data into clear, actionable insights • Strong communication and stakeholder management skills, including senior leadership interaction • Proven ability to operate in a fast-paced, evolving FinTech environment • Willingness to adapt to a fast-paced environment and adjust priorities accordingly
Responsibilities
• Oversight & Governance • Provide independent 2LOD oversight of collections, recovery, and loss mitigation strategies, ensuring alignment with risk appetite and regulatory expectations • Review and challenge 1LOD strategies, policies, and performance related to delinquency management, charge-offs, and recoveries • Evaluate effectiveness of loss management frameworks, including operational controls and decisioning processes • Assess assumptions, segmentation, and scenario analyses used in forecasting delinquency, charge-offs, and recoveries • Collections & Recovery Risk Management • Monitor collections and recovery performance across early-, mid-, and late-stage delinquency • Evaluate vendor management practices (e.g., agencies, debt buyers) and related risks • Ensure appropriate controls exist for hardship programs, forbearance, and loss mitigation strategies • Regulatory & Compliance Oversight • Ensure adherence to applicable consumer protection laws and regulations (e.g., FDCPA, UDAAP, FCRA, Reg Z, Reg B, etc.) • Support regulatory exams, internal audits, and issue remediation related to collections and recovery • Risk Reporting & Escalation • Develop and present risk insights, KPIs, and emerging trends to key stakeholders as required • Identify and escalate emerging risks, control gaps, or adverse trends in portfolio performance • Contribute to enterprise risk assessments and governance forums • Integration & Change Management • Review new strategies, products, or policy changes impacting collections and recoveries • Provide risk guidance on transformation initiatives, digital collections strategies, and vendor changes
Benefits
• Best Egg offers many additional benefits for our employees, including (but not limited to): • · Pre-tax and post-tax retirement savings plans with a competitive company matching • · Generous paid time-off plans including vacation, personal/sick time, paid short-- • term and long-term disability leaves, paid parental leave, and paid company • · Multiple health care plans to choose from, including dental and vision options • · Flexible Spending Plans for Health Care, Dependent Care, and Health • Reimbursement Accounts • · Company-paid benefits such as life insurance, wellness platforms, employee • assistance programs, and Health Advocate programs • · Other great discounted benefits include identity theft protection, pet insurance, • fitness center reimbursements, and many more! • In compliance with the CCPA, Best Egg is fully committed to handling the personal information and data of employees and job applications responsibly with respect and due care. Review our CCPA Employee Policy here
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