Process Operations Manager, Customer Support
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Responsibilities
• 5+ years in Customer Support Operations, Call Center Operations, or Support Leadership in a scaled environment (healthcare a plus). • Deep understanding of support metrics and how they inform operational direction. • Prior management or team leadership experience (direct or dotted-line). • Experience running or partnering closely with QA programs. • Strong process mapping and documentation skills. • Comfort working cross-functionally and influencing without authority. • Bias toward action — you don’t just diagnose problems, you fix them.
Benefits
• We’re on a mission to transform care for women in midlife. If you’re excited to help us build a best-in-class team while working with smart, purpose-driven people, we’d love to talk. • At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs. • All Candidates must be authorized to work in the United States without current or future sponsorship needs. • Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected]. • @joinmidi.com • never • [email protected]
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