trustyou - Customer Support Manager (French Speaking)
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Requirements
• Linguistic Excellence: Native or C1-level fluency in French PLUS English. • Proven Experience: At least 2+ years in Customer Support or Client Success within a SaaS environment, with a track record of handling complex queries. • Stakeholder Management: You are comfortable and professional when communicating with corporate HQ contacts and senior stakeholders. • Exceptional Communication: You possess a high "written EQ"—you can deliver technical news or instructions in a way that is clear, professional, and warm. • Presentation Authority: You are a confident public speaker who can lead engaging virtual sessions for large or high-profile groups. • ## You are ideally someone who has…. • A Process-Oriented Mindset: You naturally look for ways to do things better, not just faster. • Technical Intuition: You enjoy the "detective work" of technical troubleshooting and can navigate platform configurations with ease. • Hospitality Passion: You understand the unique pressures of the travel and hotel industry.
Benefits
• Working in a global, diverse, and collaborative team. • Flexible working hours that allows you the freedom to shape your work-life. • Remote-friendly environment. • On-going career development, training, and coaching. • Six days for learning & development. • Celebrate in style at our team events (in-person and virtually). • Social benefits and perks based on location.
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