ShipBob, Inc. - Merchant Success Manager
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Requirements
• Minimum 3 years of experience in sales and merchant services in the technology industry. • Aptitude to sell via quota attainment. • Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. • Demonstrated ability to communicate effectively through oral, written, and in-person mediums. • Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. • PowerPoint and Excel skills
Responsibilities
• Upon account assignment, uncover what “success” means to a Merchant. • Continually re-evaluate success criteria, needs, and goals of Merchants. • Based on Merchant needs and success criteria, develop dynamic action plans including deliverables by ShipBob and recommendations for Merchant to inspire success. • Marry Merchant objectives with ShipBob capabilities to push use and adoption of key functions and features as part of ShipBob’s offerings. • Actively monitor merchant health and take quick and decisive action to course-correct. • Work closely with the ShipBob Customer Support team to deliver best-in-class Merchant experience. • Help dictate product and services road map to deliver greater impact to Merchant partners. • NPS: foster Merchant advocacy by providing world class experience. • Churn: contribute to ShipBob’s company growth through high merchant retention. • Upsell: usher in mutual success for Merchant and ShipBob through adoption of new, key features and services. • Additional duties and responsibilities as necessary.
Benefits
• Health and Wellness Benefits Stipend • WFH Phone/Internet Stipend • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) • We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. • Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. • Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). • ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. • At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers. • We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.
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