everis - Customer Success & Support
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Responsibilities
• What you’ll work on • Providing fast, high-quality support to customers (email/chat/help desk), including troubleshooting, billing issues, and account questions. • Improving onboarding and retention by proactively helping users succeed (follow-ups, playbooks, short guides, and “what to do next” workflows). • Turning customer feedback into clear, prioritized insights for the team (bugs, UX issues, feature requests, confusion points). • Building and maintaining a help center / FAQ / internal support playbooks so support gets faster over time. • Working directly with founders and operators on customer success strategy, support systems, and product improvements that reduce churn. • Spotting growth opportunities from support conversations (review prompts, referral moments, upsell timing, activation improvements). • Opportunity to receive some of your pay in equity at a discounted price. • What’s the downside? • We will have a lot of applicants, and most will not make it past the first round. • The first 90 days are very demanding. If you need structure, hand-holding, or certainty, this will be a bad fit. • You will be expected to figure things out on your own and take responsibility quickly. • You’ll be working in a fast-moving environment where priorities change based on what customers are telling us and what the business needs most. • Excited to work with you and build this into a historic company!
Benefits
• You will work on real products with real customers, and you’ll see your work directly impact retention, reviews, and revenue. • You’ll help take a project from “we just acquired this app/business” to “this is a well-run, growing, customer-loved product.” • Work with talented entrepreneurial people. • You'll have a bigger opportunity to grow faster than in any other business pretty much because there are no limits in terms of age or experience. We only look at your contribution to the business. • Make your own decisions, act as an entrepreneur within the business. • It’s ok to fail as long as you are failing fast. • Work with flexible hours and location, and meet with us 1-2 times per year in a beautiful location around the world. • Starting salary for this role is $30-40,000 USD per year depending on background and experience. • After 1 year of working remotely, high performing team members are eligible for sponsorship to live and work in Dubai or can continue to work where they are remotely. • Opportunity to receive some of your pay in equity at a discounted price. • WHAT’S THE DOWNSIDE? • We will have a lot of applicants, and most will not make it past the first round. • The first 90 days are very demanding. If you need structure, hand-holding, or certainty, this will be a bad fit. • You will be expected to figure things out on your own and take responsibility quickly. • You’ll be working in a fast-moving environment where priorities change based on what customers are telling us and what the business needs most. • Excited to work with you and build this into a historic company!
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