Motive - Installations Specialist
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Requirements
• High school diploma or equivalent. • Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries. • Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams. • Valid driver's license and clean driving record. • Must be able to lift and move objects up to 50 lbs. • Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces. • Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries. • Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment. • Excellent communication skills, capable of effectively training customers and collaborating with internal teams. • Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules. • A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.
Responsibilities
• Installation and Support: Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets. • Installation and Support • Customer Engagement: Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments. • Customer Engagement • Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices. • Quality Assurance and Improvement • Innovation and Feedback: Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations. • Innovation and Feedback • Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction. • Guidance and Documentation • Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues. • Support and Troubleshooting • Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders. • Escalation Handling
Benefits
• San Francisco, California • $69,000—$75,000 USD • U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C. • $65,000—$75,000 USD • Other locations in the United States • $60,000—$75,000 USD
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