Customer Engineer
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Requirements
• 5+ years of experience in a technical, customer-facing role such as Enablement, Customer Success Engineer, Developer Advocate, or similar • Proven software engineering experience with 2+ years focused on AI/ML applications or agents, including strong proficiency in Python and a deep, practical understanding of the modern AI/LLM stack • Passion for educating users on technical topics and deep empathy for the developer experience • Demonstrated ability to create and deliver high-quality technical training programs, including live workshops, written tutorials, documentation, and video guides • Exceptional presentation and communication skills, with the ability to explain complex technical concepts to diverse audiences, from individual developers to enterprise stakeholders • Capacity to operate independently in a fast-paced, ambiguous environment and manage multiple projects simultaneously • Ability and willingness to travel up to 20% of time for customer engagements • Hands-on experience building and deploying applications using LangChain, LangGraph, and LangSmith (or similar frameworks) • Proficiency with TypeScript/JavaScript in addition to Python • Location: London or Amsterdam preferred. Open to remote candidates within the UK and Netherlands.
Responsibilities
• Lead onboarding engagements for new enterprise customers, guiding them through initial setup and unblocking issues as they begin building on the LangSmith platform • Create and deliver live, interactive training workshops to help customer teams build foundational product knowledge and agent engineering best practices • Develop scalable enablement frameworks including technical tutorials, best-practice guides, and reference implementations • Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap in collaboration with Product and Engineering teams • Partner with Sales, Deployed Engineering, and Professional Services to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain • Stay at the forefront of agent engineering in industry to identify evolving trends and quickly incorporate learnings into customer enablement materials
Benefits
• Equity options available to employees as part of their compensation package. • Paid Time Off (PTO) benefits are provided for the duration of employment with LangChain. • Perks such as a strong engineering culture, direct impact on customer success, opportunity to shape best practices while working with cutting-edge AI technology are highlighted but do not directly state monetary or tangible benefits like bonuses or additional paid time off for specific achievements (e.g., PTO days).