Omnidian - Senior CRM Architect, Applied AI
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Requirements
• A Strategic Thinker: You treat the CRM platform as a product, not just a set of tickets. • An AI Champion: You are excited about moving beyond standard development into autonomous agentic systems. • A Technical Mentor: You enjoy elevating others and enforcing high standards across distributed teams. • Resilient and Determined: You thrive in fast-growing environments and are not afraid of big challenges. • 10+ years of Salesforce Expertise: Extensive experience in high-growth environments managing complex Sales and Service Cloud implementations. • Certification Requirements: Must hold both Salesforce Certified Application Architect and System Architect credentials. • AI-First Mindset: Practical experience deploying Agentforce or building custom AI-integrated tools (e.g., using LLMs for workflow augmentation). • Communications Mastery: Deep experience with Omni-Channel and telephony platforms (Service Cloud Voice/Amazon Connect). • Enterprise Integration: Expert-level knowledge of Pub/Sub API, Platform Events, and middleware patterns for connecting Salesforce to internal first-party applications. • DevOps Discipline: Proven success managing release cycles using enterprise-grade tools like Copado or Gearset. • OOP Foundation: Background in professional Object-Oriented Development (e.g., Java, .NET, or Python) outside of the Salesforce ecosystem. • Modern Data Stack: Experience with Data Cloud, Databricks, or Snowflake, specifically regarding data ingestion and harmonization for Salesforce. • AWS Cloud: Familiarity with Lambda, S3, or EventBridge for off-platform architectural extensions. • CLM Experience: Demonstrated history of architecting and maintaining Contract Lifecycle Management solutions. • Industry Context: Prior experience in the energy or renewable sector. • We plan to have this role start around May 19 • We are unable to provide sponsorship for this role, now or in the future • Work-Life & Culture
Responsibilities
• As a Senior Architect at Omnidian, you will be the primary technical steward for our CRM ecosystem. This is a hands-on functional Architect role for a strategic thinker who treats the platform as an enterprise product. You will oversee the technical integrity of the platform, lead our Agentforce strategy, and architect complex communication workflows. • You are an "AI-augmented" architect who has moved beyond standard development into building intelligent, event-driven systems. You will oversee and collaborate with a blended team of junior and high-skill offshore developers, ensuring that our technical debt remains low and our architectural integrity remains world-class. • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: • Enterprise Governance & Mentorship • Total Platform Integrity: Maintain an architectural "North Star" that balances system-level security with application-level scalability. You will ensure every solution is built for global performance. • Technical Leadership: Lead and elevate a global engineering team. You will perform high-level architectural reviews and enforce code standards that ensure consistency across a distributed workforce. • DevOps Excellence: Direct our CI/CD strategy and source-driven development using Copado or Gearset, ensuring stable, predictable deployments across multiple environments. • Agentic AI & Modern Innovation • Agentforce Strategy: Lead the implementation of Agentforce and Einstein AI, moving from static workflows to autonomous, agentic actions that interface with our proprietary data. • Augmented Development: Champion the use of AI tools (GitHub Copilot, Claude Code, Cursor, etc.) to multiply team velocity and maintain high-quality, refactored codebases. • Practical AI Apps: Leverage your experience building Custom GPTs or MCP Servers to bridge the gap between Salesforce and our internal proprietary applications. • Communications & Integration Architecture • Service Cloud Voice & Omni-Channel: Architect and optimize our communication stack, integrating Service Cloud Voice and advanced telephony platforms with a unified Omni-Channel experience. • Event-Driven Patterns: Design robust, decoupled integrations using Enterprise Integration Patterns (EIP), specifically leveraging Platform Events, Pub/Sub API and the Salesforce Event Bus. • Thorough understanding of governor limits and and platform health and performance • Contract Lifecycle Management (CLM): Own the technical architecture for our CLM platform, ensuring complex document generation and legal workflows are scalable and fault-tolerant.
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