Maven - Senior End User Support Engineer
Requirements
• Experience supporting Windows and Linux desktop environments. • Strong experience with Ubuntu, including a full rollout of managed devices. • Familiarity with Ubuntu Landscape for management, patching automation, auditing, and access management. • Familiarity with Linux in an Active Directory integrated environment. • Knowledge of deployment platforms such as PDQ, SCCM, MDT, Intune. • Knowledge of Scripting languages such as PowerShell or Python. • Experience with automation tools like Ansible for configuration management and application deployment. • Experience with CI/CD tools, particularly Jenkins, for automating build, test, and deployment processes. • Proficiency with Git for version control. • Experience supporting Microsoft Office productivity software, particularly Excel. • Able to multitask and prioritize efficiently. • Knowledge of basic networking concepts: DHCP, DNS, cabling standards, etc. • Outstanding attention to detail. • Desire to learn new skills. • Excellent customer support. • Experience working with virtual desktops (Omnissa Horizon preferred) is a big plus. • WHAT WE CAN OFFER YOU • Competitive compensation • Group Pension plan • Annual discretionary bonus • Fully catered breakfast, lunch and snacks. • 25 days’ annual leave • Informal dress code • Private healthcare and life assurance • Cycle-to-work scheme • Monthly company events
Responsibilities
• Manage the installation and configuration of desktop computing solutions. • Lead the rollout of Ubuntu-managed devices, including building out management, patching, and policy from the ground up. • Application Management including configuration and version control. • Provide Escalation level support • Facilitate technology setups for new employees and role changes. • Maintain AV and video conferencing technology throughout the office. • Follow and update procedural documentation e.g. Linux deployment, user onboarding. • Maintain and update the inventory of office IT equipment. • Configure telephones, printers, and other common office technology. • Work with external vendors and suppliers as required. • Mentor team members.
Benefits
• Group Pension plan • Annual discretionary bonus • Fully catered breakfast, lunch and snacks. • 25 days’ annual leave • Informal dress code • Private healthcare and life assurance • Cycle-to-work scheme • Monthly company events
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