Luna Physical Therapy - Medical Billing Associate

Responsibilities

• Answer inbound patient phone calls as they come in
• Manages Copay Collections and communicates with other departments, for any needs/patient reach out
• Create Partner cases Daily
• Weekly posting of late cancels
• Daily review of patient electronic communications and delegation as needed
• Create and maintain billing ledgers for patients with specific requests for their insurances
• Assist other teammates in larger projects as needed
• Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary
• Maintains industry level working knowledge of medical billing occurring in Luna
• Support Admin functions
• Queue based work for their sole job function (authorizations, insurance payment posting, etc.)
• Achieves goals set by management
• Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed
• Performs Ad Hoc tasks at managers discretion
• ## What you can offer Luna:
• Typically requires a minimum of 1 year of related experience
• Strong attention to detail and time management skills
• A positive attitude and an eagerness to learn
• ## What Luna can offer you:
• Opportunity to grow with a start-up that is revolutionizing the delivery of physical therapy
• Supportive leadership with lots of opportunity for those who wish to grow alongside of Luna
• Paid Time Off with holiday
• Medical, dental & vision insurance on the first of the month following start date
• Physical therapy, delivered. www.getluna.com
• Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day
• ~ #3 Best Employer in Healthcare (Forbes, 2025)
• ~ #1 Best Company in MSK Care (Forbes, 2025)
• ~ #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024)
• ~ Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
• ~ Gold Indigo Design Award for mobile app design excellence 2020 ~