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Jobs/QA Analyst Role/wiz.io - Senior Customer Assurance Analyst
wiz.io

wiz.io - Senior Customer Assurance Analyst

Remote - Netherlands1mo ago
RemoteSeniorEMEACybersecurityCloud ComputingQA AnalystGovernanceCustomer RelationsB2BDocumentationGCP

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Requirements

• Strong commitment to understanding customer needs, building trust, and delivering exceptional service thoughtfully. • 4+ years of experience in Security Governance, Risk, and Compliance roles. • Passion for security and a growth mindset, especially for learning cloud security. • Ability to collaborate and communicate with technical and non-technical teams alike. • Baseline knowledge of security and compliance frameworks or requirements such as DORA, NIS2, SOC 2, CRA, ISO 27001, ISO 42001, NIST CSF, CIS, or GDPR, etc. • Ability to assist with security compliance questionnaires and assessments. • Experience working in a fast-paced, high-growth tech environment, such as at a Security startup or B2B SaaS firm. • A keen eye for detail, ensuring accuracy in customer responses and compliance documentation. • 2+ years specifically on a Security Customer Assurance team, including support for customer inquiries, security reviews, audits, contracts, or RFPs within a SaaS or cybersecurity setting. • Proven ability to work with teams like Legal, Engineering, Product, Sales, and Compliance to drive security initiatives. • Experience adding or using tools and technologies to manage increased support requests, including with AI. • Hands-on experience with cloud platforms like AWS, GCP, or Azure. • Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Responsibilities

• Maintain up-to-date knowledge of Wiz’s controls, policies, product, roadmap, environment, and architecture. • Lead or support customer security questionnaires, audits, calls, contract reviews, and sales enablement activities within pre-defined SLAs. (You’ll work normal business hours for your local time zone.) • Use and improve tools and technologies to manage increased support requests. This includes evaluation, adoption, and governance of AI tools and features. • Maintain updated documentation such as policies, standards, procedures, and runbooks related to Customer Assurance. • Maintain the Wiz Trust Center as well as the other internal and external security resources. • Contribute to the creation and automation of processes within the team. • Build strong partnerships while  collaborating cross-functionally. • Provide support and mentorship to junior analysts.

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