Element Biosciences - Field Service Engineer - EMEA
Requirements
• Bachelor’s Degree or MS with 1+ years of relevant experience in Field Service, engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience) • Experience with NGS sequencing instrument and sequencing run set up preferred • Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and hardware • Experience with multiple full life cycle product launches preferred • Proficient with data collection and analysis tools (eg: in MATLAB, Python, C++ or Java) preferred • Experience with fluorescence microscopy helpful • Excellent verbal and written communications skills, including technical writing abilities. • Must be flexible in working hours as this position may require customer support during non-regular business hours • Demonstrated account management skills preferred • Linux basics is a plus • Fluent in English verbal / written and fluent in Italian verbal / written is a must • Frequently moves boxes weighing up to 20 pounds • Location: • Remote – Italy (Milano or Northern Italy) • Travel: • International and Domestic travel up to 80% • Job Type: • In addition to base compensation noted above, you will be eligible for stock options and sales commission. • Please note: Base compensation will depend on multiple factors, including geographic location, qualifications, and experience.
Responsibilities
• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers • Identifying root causes and resolving product issues in the field • Collaborating with internal partners to resolve customer issues and improve processes • Interacting with customers to offer and assist in service contract sales and other service products • Assessing maintenance/service needs and implementing a plan of action for instrument service • Displaying professionalism, understanding, tact and technical knowledge in all customer interactions • Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. • Utilizing service CRM software to accurately document work in a timely manner • Frequent travel inside EMEA Region
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