oscilar - Customer Support Engineer
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Requirements
• 4+ years in Sales Engineering, Solutions Engineering, or similar customer-facing technical roles • Experience working with enterprise or mid-market customers in SaaS, fintech, or infrastructure platforms • Strong understanding of APIs, data workflows, and system integrations • Ability to navigate both technical and business conversations with credibility • Proven ability to influence stakeholders and drive technical wins in complex sales cycles • Clear and structured communicator — able to simplify complex ideas without losing depth • High ownership mindset with strong problem-solving instincts • Background in fraud, risk, AML, or financial systems • Experience with SQL, Python, or debugging integrations • Familiarity with decisioning systems, rule engines, or AI/ML platforms • Exposure to use cases like: • Fraud detection • Credit underwriting • KYC / onboarding • Experience working in fast-paced, high-growth startups
Responsibilities
• Become a deep expert in Oscilar’s platform, architecture, and use cases across fraud, credit, and compliance • Partner with AEs to run technical sales cycles end-to-end • Lead discovery sessions to understand customer workflows, pain points, and decision logic • Deliver tailored demos and technical presentations that clearly map to customer needs • Design and execute proof of concepts (POCs) and value validations • Translate complex technical concepts into clear, compelling narratives for both technical and non-technical stakeholders • Act as the bridge between Sales, Product, and Engineering, surfacing customer feedback and influencing roadmap • Support deal strategy by identifying risks, blockers, and technical win themes
Benefits
• Mission-driven teams: Work alongside industry veterans from Meta, Uber, Citi, and Confluent, all united by a shared goal to make the digital world safer. • Ownership and impact: We believe in extreme ownership. You'll be empowered to take responsibility, move fast, and make decisions that drive our mission forward. • Innovate at the cutting edge: Your work will shape how modern finance detects fraud and manages risk. • Compensation: Competitive salary and equity packages • Health: 100% employer-covered medical, dental, and vision for you and your dependents (U.S.). • Balance: Unlimited PTO policy. • Culture: Family-friendly environment with regular team events and offsites. • Development: Accelerated professional growth alongside industry leaders. • Impact: Make the digital economy safer by protecting online transactions.
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