MQ Referrals Only - Senior Director, Operations - EU / UK

• 15+ years of experience leading Solution Engineering, Delivery, Implementation, or Customer Operations teams in payments or financial services. • 10+ years scaling and leading large customer-facing operational organisations in high-growth environments. • Deep expertise across the payments ecosystem, including one or more of: issuer processing, program management, card networks, and BIN sponsorship models. • Operational Excellence • Strong background in process design, operational transformation, and customer journey improvement. • Demonstrated success reducing Time to Value and improving customer outcomes through structured operational programs. • Proven experience integrating teams or building unified operating models from multiple delivery organizations. • Leadership and Influence • Track record of building and developing high-performance teams, including growing leaders and managers. • Ability to influence and build trust with senior internal stakeholders and external partners, including customers and card networks. • A strategic yet hands-on leader—equally comfortable setting vision and rolling up their sleeves to drive execution. • Ways of Working • Ways of Working • Comfortable operating in a fast-moving, international, matrixed organization. • Strong communicator who can bridge the gap between technical delivery teams and commercial leadership. • High ownership mentality with a bias toward simplification, clarity, and getting things done. • Recruiter for this role • Lou Devlin - Linkedin Profile (no agencies please!) • Typical Process • Typical Process • Application Submission • Recruiter video call • Hiring manager video call • Virtual “Onsite” consisting of 4-5, 45 min calls • Presentation Round to team