Kunai - Salesforce Architect

• 5+ years of experience as an enterprise Salesforce Architect across Sales, Service, and Experience Clouds with a focus on enhancing user experience and service quality. • Deep understanding of customer support, case management, and digital self-service frameworks within Salesforce. • Proven ability to map and design user and customer journeys and translate them into scalable, maintainable technical architecture. • Experience with domain-driven design, event-driven architectures, and modern API development on the Salesforce platform. • Familiarity with operational metrics such as response time, user satisfaction, and first contact resolution. • Effective communication skills with a track record of aligning cross-disciplinary teams around architecture and experience goals. • Commitment to agile delivery practices, continuous learning, and fostering an inclusive team environment. • Knowledge of the SAFe framework and Agile Release Train (ART) is preferred. • Salesforce Architect or Consultant certifications. • Experience in group benefits, insurance, or related industries. • Familiarity with customer data platforms (CDPs), feedback mechanisms, and analytics tools. • Hands-on experience with AWS, event streaming platforms (e.g., Kafka), and integration tools such as MuleSoft. • Our success over the past 20 years is rooted in our exceptional team, which thrives in a culture of collaboration, creativity, and continuous learning. We are proud to offer our employees a range of benefits, including competitive compensation, professional development opportunities, and flexible work arrangements, all designed to help them thrive. As we continue to expand, we remain committed to cultivating an environment where people feel valued, have a voice, and are given the tools to grow—both personally and professionally—while pushing the boundaries of innovation in the fintech industry. • Bachelor’s Degree, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required