Relay Technologies - Forward Deployed Engineer
Upload My Resume
Drop here or click to browse · PDF, DOCX, DOC, RTF, TXT
Requirements
• Python, Rust and TypeScript - we keep things simple but use the right tool for the job • Cross-platform Flutter apps with a deep focus on user experience • Cloud-native on GCP with extensive use of BigQuery and Cloud Run • Extensive use of ML modelling and LLM inference - no gimmicks here, this is our daily routine • Emerging tech integrations, including robotics and IoT-powered operations • Aim with Precision: You define problems clearly and measure your impact meticulously. • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. • 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. • All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. • People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. • Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. • If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. • Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Responsibilities
• Embed with enterprise clients during onboarding to deliver end-to-end technical success: integration, data quality, metrics alignment, and operational readiness. • Partner closely with AMs, and external clients to define and implement a delivery performance metrics spec, and build client-specific dashboards that track these metrics in real time for both the client & Relay • Improve and extend Relay’s client integrations (APIs/webhooks/data feeds), increasing reliability, reducing exceptions, and lowering cost per shipment. • Build tooling for integration observability (dashboards, alerting, reconciliation, replay) and drive measurable reductions in integration-related incidents. • Stand up forecast ingestion and validation workflows to improve network planning accuracy and service levels. • Feed repeatable learnings back into Relay’s platform (templates, SDK patterns, metric contracts, connector blueprints) to scale onboarding and reduce bespoke work. • What success looks like • Client metric alignment achieved with signed-off definitions and automated reconciliation. • Material reduction in AM/Ops time spent on reporting disputes and manual data work. • Improved integration uptime, lower error rates, faster issue resolution (clear SLOs). • Forecast accuracy and timeliness improves; operational planning volatility decreases. • New client onboarding time and marginal integration cost goes down quarter over quarter. • Ideal background • Strong software fundamentals (APIs, distributed systems basics, data pipelines). • Customer-facing maturity: you can run a room with technical + business stakeholders. • Bias to shipping: you turn ambiguity into production outcomes quickly. • Comfort in chaotic reality: inconsistent data, changing requirements, operational pressure. • Fast and Focused Hiring Process • 1. Talent Acquisition Interview - 30 min • 2. API Integration Interview - 1 hour • 3. Technical Interview - 2 hours • 4. Operating Principles & Impact - 1 hour • 5. Decision and offer within 48 hours; our process mirrors our pace of work, typically completed in a week.
Benefits
• Generous equity, richer than 99% of European startups, with annual top-ups to share Relay’s success. • Private health & dental coverage, so comprehensive you’d need to be a partner at a Magic Circle law firm to match it. • 25 days of holidays • Enhanced parental leave. • Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote. • Hardware of your choice. • Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more).
No credit card. Takes 10 seconds.