Agoda - (GSD) Global Technical Helpdesk Engineer (Bangkok-based)
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Requirements
• Helpdesk ticketing systems • Working independently and as a team player. • A strong desire to learn • The desire to keep up with the latest technologies and stay ahead of the curve • Great communication and interpersonal skills; a good sense of humor is always a plus • The ability to communicate clearly in spoken and written English • Degree in Computer Science / Computer Engineering or similar • Fresh Grad are welcomed. • Experience with Microsoft 365 • Proficiency with a MAC OS
Responsibilities
• Serving as the first point of contact for users seeking technical assistance over the phone, email or chat • Monitor and respond quickly and effectively to requests received through the IT -Support ServiceDesk • Troubleshoot, diagnose, and resolve technical system, hardware and/or software issues • Work through the problem-solving process with users, empowering them to do the same in the future • Redirect unresolved issues to the next level of support personnel • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting • Provide feedback on processes and make recommendations on areas to improve • Working shifts and on call
Benefits
• Hybrid Working Model • WFH Set Up Allowance • 30 Days of Remote Working from anywhere globally every year • Employee discount for accommodation globally • Global team of 90+ nationalities • 40+ offices and 25+ countries • Annual CSR / Volunteer Time off • Benevity Subscription for employee donations • Volunteering opportunities globally • Free Headspace subscription • Free Odilo & Udemy subscriptions • Access to Employee Assistance Program (third party for personal and workplace support) • Enhanced Parental Leave • Life, TPD & Accident Insurance • #bangkok #Thailand #phuket #krabi #entrylevel • #LI-SK1 #freshgraduate #entrylevel #bangkok #chiangmai #phuket #krabi • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
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