zensurance - Senior Manager - Commercial Insurance Accounts/Sales (Remote First)
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Requirements
• Insurance Expertise: 4+ years of experience in commercial insurance. • Leadership Background: 8+ years of experience in an insurance management role. • Leading Leaders: Proven experience in a "leader of leaders" role, with a focus on mentoring and developing management-level staff. • Service Background: A strong background in high-level customer service with a track record of improving team-wide service metrics. • High-Velocity Environment: Proven experience leading teams in a high-speed, high-ticket, or high-volume service environment. You’re comfortable making quick decisions where the stakes are high and the pace is fast. • Strategic Growth: The ability to drive process improvements and deliver growth in line with business goals and KPIs. • Licensing: A valid RIBO license is required. • Industry Designations: CIP, CRM, or CAIB designations are preferred but not required.
Responsibilities
• Coaching the Coach: Focus on developing the leadership and coaching skills of your Team Leads to ensure they’re effectively supporting and growing their own teams. • Service Excellence: Use your strong customer service background to set a high bar and lift the service standards across the entire Accounts department. • Continuous Learning: Focus on your own growth and inspire others to keep learning and developing. • Operational Leadership: Own and lead high-visibility forums including Monthly Business Reviews and Town Halls for groups of 50+, ensuring clear communication and alignment across the department. • Performance Management: You’ll work proactively with HR to manage and exit low performers, and more importantly, you’ll teach your leads how to navigate these processes effectively. • Empowering Teams: Build up your colleagues and inspire them to tackle challenges they didn't think were possible. • Performance Results: Stay accountable for driving performance to exceed targets through impactful team meetings and performance plans. • Talent Development: Assist in the onboarding and training of new talent to set them up for success from day one. • Growth Strategy: Design and drive upsell and cross-sell campaigns to boost top-line growth. • Operational Excellence: Own process improvements and documentation to help improve the overall customer experience and retention. • Customer Journey: Map out and improve the customer journey to elevate satisfaction as measured through our Net Promoter Score.
Benefits
• At Zensurance, we hire for talent and potential. • The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees may also be eligible for performance-based case incentive awards. • At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success. • If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet you! • 💻 Work Your Way • Remote-first setup for added flexibility • Home office allowance to create a comfortable workspace • Top-tier tech: "Office in a box" with all necessary tech equipment • Half days before public holidays: Enjoy half days before long weekends • ❤️ Your Health, Your Way • Flexible health and dental plans for families, including mental health support • Health & personal spending accounts to invest in wellness your way • Parental leave top-up, because family comes first • 🚀 Investing in Your Growth • Education assistance reimbursement for courses, conferences, books, and memberships • Opportunities to learn from industry experts and grow your career • 🤝 Staying Connected • Weekly Friday huddles to share updates and connect across teams • Virtual & in-person team-building events to strengthen our culture • We’re building something special. Come be a part of it!
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