CI Azumano - Operations Manager
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Requirements
• High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience. • Proactive approach to systems and processes. • Ability to identify and correct issues before they become problems. • Focus on process improvement and key performance indicators. • Display initiative and ownership and capability of making sound judgements. • Positive role model for all staff and lead by example • Bachelor's Degree preferred
Responsibilities
• Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals. • Serve as a SME when working with development, implementation and technology • Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance • Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented • Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements • Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met • Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals • Take calls and answer emails as necessary.
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