skylo - Staff Network Reliability Engineer, Cloud Operations

• As a Staff Network Reliability Engineer, Cloud Operations, in the Global Product Support & Customer Success organization, you are the Cloud Infrastructure domain authority within Skylo's production NTN network. Everything runs on the infrastructure you keep healthy — RAN NFs, Core NFs, OSS, BSS, and the observability pipeline itself. When a GKE node fails, when ArgoCD drifts, when a Persistent Volume Claim goes unavailable, when a PostgreSQL replica falls behind, when Prometheus WAL corrupts — you own the response. • You operate across Skylo's full hybrid cloud estate: GCP public cloud (GKE clusters, Pub/Sub pipelines, Cloud SQL) and on-premise private cloud infrastructure (bare-metal Kubernetes, hyperconverged compute, software-defined storage). You own 24x7 platform health, the observability pipeline (Prometheus, VictoriaMetrics, Grafana, OpenTelemetry), persistent storage operations (PostgreSQL, Redis), and the operational interface with Network Implementation for all GitOps-driven infrastructure changes. • At Staff NRE level you go beyond keeping the lights on. You define and maintain SLOs tied to network SLA commitments, own error budget tracking, drive toil reduction, and partner with Ops Platform Engineering to automate the infrastructure remediation loop. You are the last technical stop before a Cloud Infrastructure problem becomes an engineering escalation — and you are a force multiplier, mentoring Senior NREs and contributing the operational requirements that shape Skylo's platform roadmap. • CLOUD INFRASTRUCTURE OPERATIONS & HEALTH OWNERSHIP • Own 24x7 cloud infrastructure health across Skylo's hybrid production environment: GKE cluster node status, namespace and pod health, Persistent Volume Claim availability, network policies, and multi-cluster federation across Skylo's GCP footprint. • Own on-premise Kubernetes cluster health: bare-metal node availability, container runtime stability, CNI networking, persistent storage arrays (Ceph/Rook or equivalent), and hyperconverged compute platform operations (Harvester, KubeVirt, or KVM). • Monitor and triage infrastructure alarms using OSS dashboards, Grafana/VictoriaMetrics telemetry, GCP Cloud Monitoring, and Loki log correlation — distinguish transient platform events from systemic infrastructure degradation. • Execute and own Cloud Infra runbooks for P2–P4 fault categories: GKE node recovery, pod eviction and rescheduling, PVC repair, database failover execution, Prometheus WAL corruption recovery, ArgoCD drift remediation, and certificate rotation — without requiring engineering involvement for covered fault classes. • Own BSS-IIS GKE cluster monitoring and infrastructure health; maintain runbooks that reflect current cluster topology after every infrastructure change. • OBSERVABILITY PIPELINE & DATA PLATFORM OPERATIONS • Own the observability pipeline end-to-end: Prometheus scrape target integrity, VictoriaMetrics retention and query performance, Grafana dashboard coverage and accuracy, OpenTelemetry collector health, and alert routing via Pub/Sub to the OSS. • Maintain database reliability: PostgreSQL streaming replication health, backup and restore procedures, failover testing, query performance monitoring; Redis cluster operations, eviction policy management, and persistence configuration. • Ensure log aggregation pipeline health (Loki or ELK): ingestion rates, retention policies, query performance, and completeness — the observability stack must be operational before the network events it monitors can be triaged. • Partner with NI (Network Implementation & Infrastructure) on all planned infrastructure changes: receive advance notice, validate post-deployment observability, and sign off on operational readiness before the change window closes. • CLOUD INFRASTRUCTURE INCIDENT DIAGNOSIS & ESCALATION AUTHORITY • Serve as the L3 escalation authority for all Cloud Infra incidents: take ownership from the Incident Manager, diagnose at the Kubernetes, storage, network, and database layer using kubectl, GCP console, node logs, and infrastructure telemetry, and deliver a resolution or a decision-grade root cause. • Lead Cloud Infra troubleshooting bridges: command the technical investigation for GKE node failures, cluster upgrade failures, storage outages, PubSub pipeline disruptions, database failover events, and ArgoCD sync failures — drive to resolution or clear engineering handoff. • Diagnose and resolve infrastructure failure modes: node NotReady conditions, pod CrashLoopBackOff chains, PVC mount failures, CSI driver errors, network policy misconfigurations, Helm release drift, etcd latency spikes, and cross-cluster federation breaks. • Participate in the global 24x7 on-call rotation as the Cloud Infra domain escalation tier — reachable within defined SLA windows for Sev 1 events; function as the technical decision-maker, not the first responder. • SLO ENGINEERING & RELIABILITY • Define and maintain SLOs for all Cloud Infra components: GKE control plane availability, database query latency, storage IOPS, message pipeline throughput, and observability stack uptime — tied directly to network SLA commitments to MNO partners. • Own error budget tracking and the process for trading error budget against deployment velocity; escalate when error budget burn rate requires engineering intervention or deployment freezes. • Drive toil reduction: identify and eliminate manual Cloud Infra procedures; own the roadmap to automated cluster recovery, rolling restarts, storage repair, and certificate rotation in partnership with Ops Platform Engineering. • ROOT CAUSE ANALYSIS & POST-INCIDENT OWNERSHIP • Own Cloud Infra RCA end-to-end: lead the investigation, document the complete causal chain from infrastructure trigger through upstream NF impact, and deliver systemic action items with owners, timelines, and measurable success criteria. • Deliver Initial RCA documentation within defined SLA windows; identify systemic infrastructure failure patterns — cluster upgrade regressions, storage controller bugs, network policy drift, resource exhaustion trends — and translate them into engineering requirements. • Contribute to the weekly and monthly Network Performance Report: infrastructure availability, database latency trends, storage IOPS, observability pipeline health, and SLA deviation analysis. • RUNBOOK AUTHORSHIP & OPERATIONAL STANDARDS • Author, own, and maintain all Cloud Infra runbooks and SOPs: GKE node recovery, database failover, storage expansion, Prometheus WAL repair, ArgoCD rollback, certificate rotation, and cluster upgrade procedures — every procedure tested before production reliance. • Define the diagnostic decision tree for each known infrastructure fault class: entry condition, triage steps, isolation method, resolution action, and escalation criteria — written at the level where a Senior NRE can execute independently. • Validate and sign off on operational readiness for all infrastructure changes: DCI/DCE build-outs, GKE cluster expansions, Kubernetes version upgrades, and new on-premise hardware deployments. • CROSS-FUNCTIONAL COLLABORATION & TEAM DEVELOPMENT • Partner with OPE as the Cloud Infra domain's primary automation consumer: define Kubernetes event schemas, alert-to-action contracts, and closed-loop policy requirements for infrastructure auto-remediation. • Represent Cloud Infra in NI architecture reviews: define observability and operational readiness requirements for all infrastructure expansions and GitOps pipeline changes before go-live. • Collaborate with Core NRE and RAN NRE on infrastructure-layer issues affecting network functions: pod scheduling, PVC availability, network policy changes, and platform upgrade impacts on NF workloads. • Partner with security teams on infrastructure hardening: patch compliance, RBAC policies, network segmentation, container image scanning, and runtime security monitoring across public and private cloud. • Surface toil and automation opportunities to the Service Assurance & Automation team — document the procedure, frequency, and MTTR cost as structured input to the automation backlog. • Mentor Senior NREs in Cloud Infra domain depth: Kubernetes troubleshooting patterns, storage operations, database reliability, observability pipeline internals, and escalation judgment. • GITOPS, IAC & PLATFORM ENGINEERING INTERFACE • Own operational oversight of GitOps tooling in production: ArgoCD sync health, Helm chart version management, drift detection, and rollback execution for multi-cluster deployments. • Review and validate Infrastructure as Code (Terraform, Ansible) changes that impact production — ensure operational impact is assessed and observability is in place before merge. • Engage Skylo's Platform Engineering and NI teams with full operational context when issues exceed operational resolution authority — deliver a structured problem statement, infrastructure telemetry bundle, and a clear question rather than a vague escalation.