snowflake - Sr. Manager, Global Fulfillment Solutions
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Requirements
• 10+ years resource management experience in the software solutions industry. • 5+ years in a leadership role, with experience leading global or distributed teams. • Strategic & Operational Mix: Proven ability to manage day-to-day fulfillment (utilization, conflict resolution) while simultaneously driving long-term strategic initiatives (AI adoption, roadmap planning). • Systems Proficiency: Proficiency in resource management software, ERP systems, and CRM platforms (e.g., Salesforce, Certinia/FinancialForce, Workday). • Analytical Excellence: Excellent analytical and problem-solving skills with the ability to proactively analyze data to drive business recommendations. • SQL Coding preferred. • Key Competencies: • Communication: Clear and concise communication in both written and verbal form; outstanding interpersonal abilities. • Diplomacy: Ability to be diplomatic or firm when necessary to drive business forward or obtain results. • Agility: Ability to manage multiple tasks and tight deadlines with confidence and ease; able to prioritize across multiple groups and time zones. • Education: Bachelor's degree in Business, Operations, or related field. • Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. • How do you want to make your impact? • For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com http://careers.snowflake.com
Responsibilities
• 1. Strategic Leadership & Governance • Define the Roadmap: Define the long‑term roadmap for resource fulfillment, talent allocation, and partner engagement, aligning directly with annual revenue and delivery goals. • Policy Development: Develop and implement global resourcing policies, procedures, and systems to ensure optimal allocation of human and technical resources and consistent high-quality fulfillment. • Executive Alignment: Collaborate with senior executives to establish teams and develop strategies for resource coverage within budget constraints. • Cross-Functional Partnership: Facilitate cross-functional communication and collaboration to ensure alignment of resource allocation with business objectives, acting as the bridge between Sales, Delivery, and Finance. • 2. Operations& Performance • Drive Key Metrics: Drive Services Delivery to meet goals for billable utilization, time to staff, and time to start. • Performance Monitoring: Monitor and analyze resource utilization metrics, providing regular, insightful reports to senior management on the health of the business. • 3. Innovation, Analytics & Technology • Capacity Planning: Partner with BizOps to drive sophisticated scenario planning and predictive analytics, informing global recruiting and partner strategy well ahead of demand. Leveraging Certinia PSA not just to track current needs, but to forecast staffing needs and optimize resource allocation. • Tech Enablement: Champion the adoption of AI and advanced analytics within the Global Fulfillment tech stack, shifting the function from transactional fulfillment to strategic advisory. • Data-First Culture: Instill a data‑first culture within Global Fulfillment and among delivery leaders, leveraging predictive models for demand forecasting, skill matching, and automation of routine tasks. • 4. Team Leadership & Development • Global Leadership: Lead and develop a global team of Global Fulfillment Managers, elevating the function through coaching, strategic guidance, and accountability for high-quality fulfillment outcomes. • Mentorship: Mentor and develop team members, providing ongoing coaching and performance management to build a best-in-class operations team.
Benefits
• $150K – $196.3K • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • If you are a Snowflake employee, please enter your Snowflake email • or drag and drop here • Please select your location of residence. If you are a Snowflake Employee, please select your current work location • This includes, but is not limited to, initial work permits (e.g., H-1B in the US, Highly Skilled Migrant in the Netherlands, or Blue Card in Poland/Germany, etc.) and any necessary change in current sponsorship. • Cover Letter, Portfolio, Projects, etc • I am a U.S. person • I am a citizen of Cuba, Iran, North Korea, or Syria AND I am NOT a U.S. person • None of the above; I am a citizen of a different country • Yes - I have previously worked at, or is currently working at PwC • No - I have never been employed by PwC • Snowflake Candidate Privacy Notice. • I have read and agree to the Snowflake Candidate Privacy Notice. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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