Gusto, Inc. - Jr. Onboarding Associate
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Requirements
• Experience: 1+ years in a high-volume sales or customer service role where you were cross-selling, upselling, or hitting a quota/KPIs • Customer focus: A genuine commitment to empathy and ethical business practices • Customer focus: • Drive: Motivation to hit your goals and continuously sharpen your craft • Drive: • Communication: Strong skills across phone, email, and chat • Communication: • Adaptability: You thrive on challenge and adjust quickly when things shift • Adaptability: • AI: Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes
Responsibilities
• Customer conversations: Handle high-volume inbound interactions across phone, chat, and email with small business owners at every stage — discovery, decision, and onboarding • Customer conversations: • Drive outcomes: Treat every touchpoint as a chance to move customers forward, from onboarding milestones to their first payroll run • Drive outcomes: • Grow revenue: Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k) • Grow revenue: • Advisory selling: Build consultative selling skills tailored to small business needs • Advisory selling: • Product mastery: Develop deep product expertise and genuine customer empathy over time • Product mastery: • Growth & community: Participate in career development and community opportunities at Gusto • Growth & community: • Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next • Use AI-powered workflows as a core part of how you sell:
Benefits
• Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. • Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. • When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees. • Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
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